Our terms and conditions
General terms and conditions of business
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from PerlenReich (hereinafter: PerlenReich) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to his or her commercial or independent professional activity.
2. Contracting party
The purchase contract is concluded with PerlenReich, owner: Melpomeni Fotiadou, Ackerstraße 215, 40235 Düsseldorf, Commercial Register: District Court of Düsseldorf, HRA 27109.
3. Conclusion of contract
a) The presentation of the products in the online shop does not constitute a legally binding offer, but merely an invitation to order.
b) By clicking the [order with payment] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.
4. Cancellation policy
a) Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. This period begins on the day on which the customer or a third party designated by them (not the carrier) takes possession of the goods.
b) For contracts for services (e.g. events, workshops, beginners' workshops, bachelor parties, birthday events, children's birthday parties, baby showers, team building), the 14-day cancellation period begins from the conclusion of the contract.
c) Exceptions to the right of withdrawal
If a booked event takes place within 14 days of the conclusion of the contract, the right of cancellation no longer applies.
d) Personalized products
The right of withdrawal generally granted to consumers for contracts concluded outside business premises and distance selling contracts does not apply if the goods are individually manufactured for the customer or are specifically tailored to the customer's personal needs (Section 312g Paragraph 2 No. 1 of the German Civil Code -BGB-; EU Consumer Rights Directive 2011/83/EU).
Personalized products are non-refundable or non-exchangeable.
e) Form of revocation
To exercise your right of withdrawal, you must inform us, PerlenReich, Ackerstraße 215, 40235 Düsseldorf (email: info@perle-reich.de), of your decision by means of a clear statement (e.g., letter, email). It is not necessary to state reasons. You can use our sample withdrawal form for this purpose, but this is not mandatory.
f) Consequences of revocation
In case of an effective cancellation, all payments will be refunded immediately, at the latest within 14 days.
The goods must be returned to PerlenReich within 14 days of the cancellation notice. The direct costs of the return shipment shall be borne by the customer.
PerlenReich shall only be liable for any loss of value of the goods if this loss of value is due to handling that is not necessary to check the quality, properties and functioning of the goods.
G) Sample cancellation form
To: Perlenreich, Ackerstraße 215, 40235 Düsseldorf
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
- Ordered on (*) / received on (*): ___________
- Invoice number: ___________
- Name of consumer(s): ___________
- Address of the consumer(s): ___________
- Signature (only for paper form): ___________
- Date: ___________
(*) Check or complete as appropriate
– End of cancellation policy –
5. Conditions of participation for workshops/services
a) Minimum number of participants for workshops
Our workshops regularly take place on Sundays. PerlenReich reserves the right to change the date or time up to five days before the event if the minimum number of participants has not been reached.
b) Disclaimer
We are only liable for damages caused during the workshop in cases of intent or gross negligence. Participants are responsible for their own materials.
c) Copyright
The materials provided are for personal use only. Reproduction or distribution is not permitted.
d) Cancellations
Participants can cancel free of charge up to 7 days before the start of the workshop. Cancellations after this time will incur a 100% cancellation fee plus a 50% cancellation fee. A substitute participant can be provided.
6. Prices and shipping costs
a) The prices stated on the product pages include statutory VAT and other price components.
b) In addition to the stated prices, a flat rate of €6.90 per order will be charged for delivery within Germany. Shipping costs are clearly stated on the product pages, in the shopping cart system, and on the order page. Free shipping is available for orders over €49.00.
7. Delivery
a) Delivery is only possible within Germany.
b) Delivery time is up to 7 business days. Any deviations will be indicated on the respective product page.
8. Payment
a) Payment can be made either in advance (bank transfer) or using one of the payment methods offered in the shop.
b) If you choose to pay in advance, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.
9. Retention of title
The goods remain our property until full payment has been made.
10. Liability for material defects
PerlenReich is liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (Bürgerliches Gesetzbuch).
Perlenreich also offers a 1-year guarantee on precious metal elements, necklaces and bracelets .
11. Dispute resolution
The EU Commission has created an online dispute resolution platform. This platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Updated on 06.05.2025